Front Desk Agent | Apollo Hotels
A guest comes up with a difficult question. Do you get away with a general, evasive chat? Or do you get to work and come up with the perfect answer? We follow the second approach. You too? Welcome to Apollo Hotels!
Front Desk Agent (M/V)
We’re looking for a new member for our Front Office teams of Apollo Hotels. You’re approachable and helpful. But do you also delight every guest with a little bit more? If so, you are our new: Front Desk Agent | Fulltime - Parttime - Temporary
As Front Desk Agent you work for one of the Apollo Hotels. Apollo Hotels is young, fresh, passionate and alternative. This is reflected in our attitude to our guests, our no-nonsense way of working and definitively in how we treat our employees. And as one of the fastest growing hotel groups we can offer excellent career opportunities!
What does your day as Front Desk Agent look like?
You make sure the reception desk and the lobby are well organised. One last check in the mirror. Ok, Perfect! Now you can get down to work. You are the main contact point for guests, and this radiates from you. You and your colleagues are responsible for the ins and outs behind the desk and make sure that every guest checks in and out smoothly. You provide them with all the information they need. You prepare invoices and arrange payments. If you think the guest needs an upgrade you arrange it. You also serve customers by telephone. During moments when there are no guests to help, you work on the administration. Thanks to your keen eye and warm welcome the guest will always want to return!
What makes you such a good Front Desk Agent?
- You’re a born team player;
- SMILE! You believe the best make up is a smile;
- You always come up with ideas for the guest and nothing is too much;
- You enjoy hard work;
- You’re good with computers;
- You speak Dutch, English and preferably another modern foreign language;
- You have at least successfully completed a secondary vocational education study programme in the area of Front Office. Experience in Front Office is an advantage;
- And if you know something about Opera, that’s an advantage too!
Why is working at Apollo Hotels so great?
Are you ambitious? Good! Let’s make your and our dreams come true. We would love to help you grow. You can grow with the Apollo Academy, our training institute. Also, we’d like to keep you fit and healthy. That is why we have a special company fitness discount for you. Of course, we will also take care of a good travel allowance and is it possible to take a collective care and healthcare insurance with us. Additionally, we offer the other luxury benefits of working at a hotel chain: you can be pampered for a special rate in all our hotels and restaurants, Thermae 2000 included. Let your friends and family also profit from the special rates!
Yes, I'm perfect for this job!
Yes! Are you our new team member? We look forward to receiving your job application. We can’t wait to hear how you will delight our guests and make their stay unforgettable.
If you still have questions after reading this job vacancy, ring Annely, Manon or Marte of the HR department on 020 207 03 20.