A guest approaches you with a special request. Do you respond with a simple answer, or do you go that extra mile to make the guests' stay extraordinary? We like to take that second approach!

Duty Manager (M/V)

Job

We are looking for a Fulltime Duty Manager at Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. Have you always wanted to work in the hospitality sector and do you have excellent communication skills? Then you might be the perfect candidate for us! Duty Manager | Fulltime

Apollo Hotel Amsterdam

The Apollo Hotel Amsterdam is located at the heart of Amsterdam South with the Rai Convention Centre and World Trade Centre just a stroll away. Furthermore, the hotel is located near the Museum quarter and has an idyllic view over the canals. Whether our guest stay with us for business or leisure, we make sure they always return to us. 

A typical day of Duty Manager

Within half an hour the special VIP arrives at the hotel. Together with your colleagues you have created a unique VIP item for the guest. You checked the room to see whether it is spotless and then ensure your team is ready to deliver top quality service for this guest.

You will work closely together with the Assistant Front Office Manager & Rooms Division Manager. When dealing with complaints we can always count on your professional work ethics.
You are the contact person between all operational departments within in the hotel, meaning Front Office, F&B, Housekeeping and the Technical Department. But even more important, you are the contact person for all our guests. You provide them with all necessary information and surprise them with your endless positivity.
Perhaps you will notice that some procedures can be improved to better exceed our guest expectations? With your proactive work attitude, you ensure the teams will learn this new procedure and you’re a role model during your shifts.

During an emergency you remain calm and you can coordinate the situation in a professional manner while always ensuring our guests’ safety.

Every shift brings new challenges, but one thing will never change: you deliver the best quality while exceeding guest expectations.

What makes you such a great Duty Manager?

- You’re a wonderful team player;
- You always have the guests’ interest in mind and will go that extra mile to surprise them;
- SMILE! It is the greatest thing you can wear;
- You love to put in extra effort during busy shifts;
- You are not afraid to take responsibility;
- You speak English, and preferably two other languages;
- You can work with a flexible schedule;
- You have finished a degree in Hospitality and have relevant work experience within the Front Office;
- You have knowledge of Opera? That is a great plus!

Why is working at Apollo Hotels so great?

Are you ambitious? Great! We would like to help you developing your current skills to a higher level.  The Apollo Academy is our training program where you can develop your skills. We also have a fitness arrangement to keep you sportive and active! Furthermore, we also provide travel expense reimbursement and health insurance arrangements. Last but not least, you can enjoy special rates with all Apollo Hotels and Marriott Hotels. Even your friends and family get special rates!

Tribute Portfolio, a Starwood Brand

Tribute Portfolio gives guests access to exceptional independent hotels around the world with all the rewards of Starwood Preferred Guest®. From boutique resorts to exciting hotels in choice urban locations, each Tribute Portfolio hotel offers inspired style and superior service. With Tribute Portfolio, owners can maintain their hotel’s individuality while leveraging the power of Starwood’s global infrastructure to help maximize returns. It’s our celebration of individuality.

Yes, I'm perfect for this job!

Yes! Are you our new team member? We look forward to receiving your job application. We can’t wait to hear how you will delight our guests and make their stay unforgettable.

If you still have questions after reading this job vacancy, ring Annely, Manon or Marte in the HR department on 020 207 03 20.