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Apollo Hotels aims to provide high quality services, so that we are sure that you will return to us! We regard respect for the privacy of our guests and treatment of their personal data with care as an important part of this! Information is presented below on which data are recorded and what they are used for in the provision of this specific service.

The restaurant reservations and visits service by e-mail and telephone

Apollo Hotels offers the possibility of making reservations for its restaurants by telephone, e-mail or via its website.

Use of personal data: Customer data

Your personal data provided in relation to the service are used to settle the reservation and stay in the hotels. We also use these data to check the process and for settlement of complaints. The data needed for the payment, such as credit card numbers, are used only for that purpose.

Use of personal data: E-mail address

Your e-mail address is used to be able to confirm your reservation, for checking the process and for settlement of complaints. We also keep you informed of the status of the reservation by e-mail. After your stay, we may send you further e-mails in relation to quality surveys.

Use of personal data: Telephone number

Your e-mail address is used to be able to confirm your reservation, for checking the process and for settlement of complaints.

Security

Because of the nature of the service and the trust that its services must inspire, Apollo Hotels devotes great care to technical and organisational forms of security for the data required for the service.

Recipients of personal data

The data gathered and used as part of this service are accessible only to employees of Apollo Hotels, its group companies and other related companies if they need those data for the performance of their tasks. The financial institutions involved in the settlement of payments will also be provided with personal data solely for the settlement of the payment. In principle, no other parties receive the data, but it is possible that the data must occasionally be made available to external parties on the grounds of a statutory obligation or in the event of a dispute. In the event of a merger or acquisition, a bankruptcy or mandatory winding up order or a moratorium on payments, it may be necessary for third parties to gain access to the data or for the data to be provided to them.

Changes

Check this website regularly for any changes.

Questions

If you have any questions about this privacy statement, please contact us:

Apollo Hotels
Attn. of the privacy officer
Apollolaan 2
1077 BA AMSTERDAM

Or send an e-mail to privacy@apollohotels.nl