We look forward to welcoming you back to our hotels!

Referring to the national guidelines, your stay may be different in some respects. We will make your stay as pleasant and familiar as you are used to. Inform yourself carefully, the health and well-being of our guests and associates is of paramount importance.

Update: May 29, 2020

With that in mind, we inform you about the health and safety measures during your stay at Apollo Hotels & Leonardo Hotels. We continue to monitor the situation according to the policy of the National Institute for Health and the Environment (RIVM). We are happy to inform you about the current situation via our website.

What measures will be taken during my stay?
In compliance with the policy of the National Institute for Health and the Environment, our hotels are equipped for the new situation and adhere strictly to hygiene and cleaning regulations. To inform you carefully, we refer to this document about all safety measures during your stay. All our guests receive this information before their arrival and a hard copy is provided upon request during check-in. We will continue to follow the RIVM policy and our safety measures.

I would like to make a new reservation. What should I take into account?
The uncertain situation may still prevent you from booking your trip. We offer the possibility to cancel your booking free of charge or to move your booking to another time, if you choose for our Best Available Rate or one of the hotel packages on our website. Referring to the national guidelines, certain hotel facilities may not be available or in a modified way. We can also imagine that you would like to know what measures are taken to ensure safety. In order to inform you carefully, you can find all measures in this document.

Can I cancel my existing reservation or change the date?
In order to inform you properly about your reservation, it is preferable to contact the hotel and/or the reservation department by telephone directly. In your booking confirmation you will find more information about your cancellation and adjustment conditions. Please discuss this information with the concerned hotel of your booking. This only applies to individual reservations.

Guests who have booked through an agent or online booking platform (e.g. Booking.com) should be referred to this agent or booking platform, and should contact them. The agent or online booking platform will then apply its own terms and conditions.

What about group reservations and/or organizing events?
To assist you properly, it is preferable to contact your contact person at Apollo Hotels & Leonardo Hotels by telephone or email for group reservations and/or meetings & events.

Are you considering cancelling or changing the reservation for your group and/or event?  An agreement is always concluded together with our customer when booking for groups and/or events. The Uniform Conditions for the Hotel and Catering Industry (UVH) apply to all our agreements. Based on the agreed contract will be assessed which agreements are not cancelled or changed free of charge.

You are organizing a future event? Our event professionals are at your service and will be happy to assist and inspire you with new possibilities. For example, you can organize a hybrid meeting in our hotels where guests can participate on site or online.

Who can I contact with questions about my (individual) reservation?

Leonardo Hotel Amsterdam Rembrandtpark

+31 20 570 5722

Leonardo Hotel Amsterdam City Center

+31 20 570 5722

Leonardo Royal Hotel Amsterdam

+31 20 570 5722

Leonardo Royal Hotel Den Haag – Promenade

+31 70 352 5161

Leonardo Hotel Antwerp

+32 3 232 14 43

Apollo Hotel Almere City Center

+31 36 52 745 00

Apollo Museumhotel Amsterdam City Center

+31 20 570 5722

Apollo Hotel Amsterdam

+31 20 570 5722

Apollo Hotel Ijmuiden Seaport Beach

+31 20 570 5722

Apollo Hotel Vinkeveen

+31 20 570 5722

Apollo Hotel Breda

+31 76 522 0200

Apollo Hotel Groningen

+31 50 76 300 70

Apollo Hotel Veluwe de Beyaerd

+31 341 451541

Apollo Hotel Lelystad

+31 320 242 444

Apollo Hotel Papendrecht

+31 78 615 20 99

Apollo Hotel Utrecht

+31 30 233 1232

 

The above message applies to all Apollo Hotels & Leonardo Hotels in the Netherlands and Belgium. For Apollo Hotel Amsterdam, a Tribute Portfolio Hotel we follow the guidelines of Marriot